Associate Banker: Tech-Savvy Client Concierge

Aumni; Foley (AL); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch environment. You will greet clients, open accounts, provide service, and educate customers on Chase mobile apps and ATMs to meet financial goals.

The role emphasizes empathy, active listening, and teamwork to collaborate with the branch team and support daily operations and compliance requirements.

Qualifications

• Client-first mindset with attentive service.
• Ability to build trusted relationships.
• Clear, polite communication and empathy.
• Team player delivering seamless service.
• Quick learner of products and procedures.

Responsabilités

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Connaissances

Client service

Relationship building

Communication

Empathy

Teamwork

Formation

High school diploma

Description du poste

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch environment. You will greet clients, open accounts, provide service, and educate customers on Chase mobile apps and ATMs to meet financial goals.

The role emphasizes empathy, active listening, and teamwork to collaborate with the branch team and support daily operations and compliance requirements.