Associate Banker: Elevate Client Experience & Tech

JPMorganChase; Trumbull (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase in the United States is seeking an Associate Banker to welcome clients, provide attentive service, and help customers use Chase Mobile App and online banking. You will greet clients, open accounts, and support branch operations with accuracy and courtesy.

You will build trusted relationships by listening to client needs, explaining products, and ensuring compliance with policies while delivering a seamless banking experience in a fast-paced environment.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

High school diploma or GED

Relationship building

Regulatory knowledge

Education

High school diploma

Job description

Chase in the United States is seeking an Associate Banker to welcome clients, provide attentive service, and help customers use Chase Mobile App and online banking. You will greet clients, open accounts, and support branch operations with accuracy and courtesy.

You will build trusted relationships by listening to client needs, explaining products, and ensuring compliance with policies while delivering a seamless banking experience in a fast-paced environment.