Client-Focused Banker | Elevate the Financial Experience

JPMorgan Chase; Brecksville (OH); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and build trusted client relationships at the branch level. You will help clients with day-to-day banking, open accounts, and use Chase Mobile App and Chase.com to meet needs.

You will work with a team to deliver solutions, manage lobby flow, and ensure compliance with policies while supporting the branch's success and client satisfaction.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships with clients.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Strong communication

Team player

Problem solving

Technology literacy

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and build trusted client relationships at the branch level. You will help clients with day-to-day banking, open accounts, and use Chase Mobile App and Chase.com to meet needs.

You will work with a team to deliver solutions, manage lobby flow, and ensure compliance with policies while supporting the branch's success and client satisfaction.