Associate Banker — Elevate Client Experience

Aumni; Aspen (CO); On-site; USD 40,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver welcoming, attentive service and build trusted client relationships within a branch environment. You will educate clients on banking products, assist with day-to-day transactions, and collaborate with the team to help clients reach their financial goals.

Responsibilities include greeting clients, opening/new accounts, account servicing, and adhering to regulatory requirements, while leveraging mobile and online tools to enhance the client

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients as they enter the branch, managing lobby flow with a tablet, and scheduling/canceling meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with policies and regulatory requirements.
• Educate and assist clients with day-to-day banking transactions including Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking questions, and sharing product knowledge – partner with branch team members to help achieve financial goals.
• Perform branch operations and cash handling while adhering to bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Product knowledge

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, attentive service and build trusted client relationships within a branch environment. You will educate clients on banking products, assist with day-to-day transactions, and collaborate with the team to help clients reach their financial goals.

Responsibilities include greeting clients, opening/new accounts, account servicing, and adhering to regulatory requirements, while leveraging mobile and online tools to enhance the client