Associate Analyst for Enterprise Administrative Application

University of Maryland, Baltimore (UMB); Baltimore (MD); Hybrid; USD 68,000 - 70,000; Full time

Benefits offered by this job

Paid leave

Health insurance

Tuition remission for dependents

Flexible work schedules

Teleworking options

Job summary

The Center for Information Technology Services (CITS) at the University of Maryland, Baltimore (UMB) is seeking an Associate Analyst for Enterprise Administrative Applications to support Docusign, Perceptive Content, and Kuali Research across campus.

The role involves configuring applications, developing electronic forms, monitoring operations, troubleshooting, and reporting while liaising with the campus community.

Qualifications

• Bachelor’s degree in IT/CS or related field with relevant coursework.
• Experience with enterprise applications and user support preferred.
• Ability to analyze business processes and develop practical ERP solutions.

Responsibilities

• Configure Docusign, Perceptive Content, and Kuali Research applications.
• Design electronic forms and data reporting specifications.
• Monitor critical business activities and troubleshoot issues.
• Coordinate third‑party integrations and provide end‑user training.

Skills

Communication

Analytical thinking

Team collaboration

Learning able

Education

Bachelor's degree in IT/CS or related field

Tools

Docusign

Perceptive Content

Kuali Research

Jira

Microsoft Excel

SQL

XML

Job description

The Center for Information Technology Services (CITS) has an exciting opportunity available for an Associate Analyst for Enterprise Administrative Applications. The selected candidate will be part of a team responsible for supporting, and maintaining Docusign, Perceptive Content (formerly ImageNow), and Kuali Research enterprise applications. Responsibilities include application configuration, electronic form development, monitoring, support, troubleshooting, and reporting. Working under direction, the Associate Analyst will develop an understanding of application features, configuration options, business processes, and data workflows, while serving as a liaison to the campus community. The position requires the ability to assess current campus business practices, analyze and leverage administrative application capabilities, and develop solutions that improve efficiency and support best practices. Typical duties include monitoring critical business activities, resolving operational and technical issues, and escalating complex matters to appropriate functional or technical resources.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, paid holidays, personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland

Work Location

This position is eligible for a primarily remote hybrid work arrangement. While most work may be performed remotely, employees are expected to attend on-campus meetings, training sessions, team activities, and other business-related events as needed. Employees must be able to work in Maryland or one of the following contiguous jurisdictions: the District of Columbia, Delaware, Pennsylvania, Virginia, or West Virginia. Candidates who do not currently reside in one of these locations must be willing to relocate prior to employment. This work location requirement applies to all work arrangements, including remote and hybrid positions.

Primary Duties

With guidance, designs, configures, tests and assists in the implementation of functional aspects of enterprise-wide application software solutions. With guidance, the ability to assess current campus business practices, analyze and understand ERP software applications and develop solutions to implement best practices for campus business functions. This may entail drafting new business processes and/or developing functional specifications for enhancements to the enterprise-wide application software. Typical duties also include acting as a liaison to campus community, monitoring critical business activities, troubleshooting and resolving issues and escalating complex matters to the appropriate project resources.

Essential Functions

• With guidance, design, configure, maintain, and test Docusign, Perceptive Content, and/or Kuali Research application’s electronic forms/templates for administrative business functions.
• Assess business practices and requirements and analyze Docusign, Perceptive Content, and/or Kuali Research software applications to evaluate viable solutions.
• Assist in the implementation of solutions for new clients, programs, and projects.
• Act as a liaison between end users and technical team to address issues and recommend solutions.
• Interact with campus customers to translate business requirements into specifications for electronic forms/templates, data reporting, interfaces, and enhancements.
• Assist in designing electronic forms and data reporting specifications. Create and execute test plans, evaluate, and document results.
• Ensure data integrity within these systems and maintain appropriate documentation.
• Assist in coordinating the interactions and integrations of third-party solutions with our administrative applications, including troubleshooting, problem-solving and formulating solutions. Assist in providing training to end-users.
• Perform other duties as assigned.

Minimum Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, Systems Administration, Computer Engineering or a field related to application, such as business, finance, or human resources.

Experience: Prior knowledge of enterprise application functionality preferred. This may include working as user of an ERP/enterprise-wide application system.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Knowledge, Skills, And Abilities

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Knowledge of Docusign, Perceptive Content, Jira, Microsoft Excel, SQL and/or XML preferred.

Hiring Range

$67,500 - $70,000; commensurate with education and experience

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [e-mail] . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Reg or CII Exempt Staff

Full Time/Part Time

Full-Time

Day Job

Organization

CITS Operations