Student Enterprise Applications Associate Analyst

University of Maryland, Baltimore (UMB); Baltimore (MD); Hybrid; USD 68,000 - 75,000; Full time

Benefits offered by this job

Paid leave

Tuition remission

Flexible work schedules

Job summary

University of Maryland, Baltimore (UMB) seeks a Student Enterprise Applications Associate Analyst to support and configure enterprise systems such as Banner, Experience, Degree Works, CRM Recruit, Blackboard, and more. You will analyze campus business practices and implement best-fit ERP solutions for student functions.

Primary duties include configuring, testing, and maintaining ERP applications, and liaising with campus users to resolve issues while ensuring security and reporting capabilities.

Qualifications

• Bachelor's degree in IT/CS/systems administration or related field.
• Experience with ERP software and campus enterprise systems preferred.
• Experience with student lifecycle processes such as recruitment, admissions, enrollment, and graduation.
• Ability to assess campus practices and implement best-practice solutions.

Responsibilities

• Designs, configures, tests, and assists in implementing enterprise-wide applications.
• Assesses business practices and analyzes ERP software for improvements.
• Acts as liaison between end users and technical team to resolve issues.
• Gathers requirements and creates functional designs for enhancements.
• Develops test plans and documents new features.
• Maintains application security for campus users.

Skills

ERP software

Communication skills

Collaboration

Documentation

Education

Bachelor's degree in Information Technology/CS/Systems Administration/Computer Engineering or related field

Tools

Ellucian Banner

Self-Service Banner

Experience

Degree Works

CRM Recruit

Blackboard

Mediasite

AppWorx

Job description

Student Enterprise Applications Associate Analyst at Center for Information Technology Services (CITS)

The Center for Information Technology Services (CITS) has an exciting opportunity available for a Student Enterprise Applications Associate Analyst. The selected candidate will be part of a team responsible for supporting and maintaining enterprise applications, including Ellucian applications such as Banner, Self-Service Banner, Experience (student portal), Degree Works, and CRM Recruit, as well as Blackboard, Mediasite, AppWorx, and other enterprise systems. Responsibilities include application configuration, monitoring, support, troubleshooting, security, and reporting. The position requires the ability to assess current campus business practices, analyze and understand student enterprise applications, and develop solutions to implement best practices for campus business functions.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Work Location

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. This position is eligible for a primarily remote hybrid work arrangement. While most work may be performed remotely, employees are expected to attend on-campus meetings, training sessions, team activities, and other business-related events as needed. Employees must be able to work in Maryland or one of the following contiguous jurisdictions: the District of Columbia, Delaware, Pennsylvania, Virginia, or West Virginia. Candidates who do not currently reside in one of these locations must be willing to relocate prior to employment. This work location requirement applies to all work arrangements, including remote and hybrid positions.

Primary Duties

Designs, configures, tests and assists in the implementation of functional aspects of enterprise-wide application software solutions. With guidance, the ability to assess current campus business practices, analyze and understand ERP software applications and develop solutions to implement best practices for campus business functions. This may entail drafting new business processes and/or developing functional specifications for enhancements to the enterprise-wide application software. Typical duties also include acting as a liaison to campus community, monitoring critical business activities, troubleshooting and resolving issues and escalating complex matters to the appropriate project resources.

Essential Functions

• Designs, configures, tests, and maintains enterprise-wide software applications for business functions.
• Assesses business practices and requirements and analyzes ERP software applications to evaluate available solutions.
• Acts as a liaison between end users and technical team to address issues and recommend solutions.
• Provides functional support of the production ERP application by working directly with campus users.
• Gathers business requirements from users and creates functional designs to enhance functionality of the EPR application online pages, batch processes and/or reports.
• Assists in the design and development of new business processes by applying knowledge of ERP application functionality in conjunction with understanding of organization-specific needs.
• Creates and execute test plans, evaluates results and documents new features for system enhancements.
• Assists in setting up and maintaining application security for campus community.
• Performs other duties as assigned.

Minimum Qualifications

Education

Bachelor's in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field to application student applications.

Experience

Prior knowledge of enterprise resource planning application functionality preferred. Experience with student enterprise applications and business processes that support the student lifecycle, including recruitment, admissions, enrollment, registration, advising, degree progress, student success, and graduation, is preferred.

Other

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

This position is designated as essential, and the employee may be required to work on non-business days or outside of normal business hours to ensure the continuity of operations for information technology services.

Knowledge, Skills, Abilities

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range

$67,500 - $75,000, commensurate with education and experience.

Equal Employment Opportunity

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [e-mail]. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Job Details

Reg or CII Exempt Staff

Full-Time

Day Job

CITS Operations

Job Posting: Sep 8, 2026

Unposting Date: Oct 3, 2026, 3:59:00 AM