Associate AI & IT Support Engineer

Allied World Assurance Company; New Jersey; On-site; USD 51,000 - 85,000; Full time

Job summary

Allied World is seeking an Associate IT professional to support and maintain end-user resources, handle escalations, deploy fixes, and manage AD administration, VMWare/WVD support, Intune MDM, and VPN connectivity. The role emphasizes collaboration with product, engineering, and content teams and requires a willingness to learn and adapt to evolving AI tools.

The position targets recent graduates across fields, with a focus on curiosity, communication, attention to detail, and the ability to

Qualifications

• Recent graduate (any field—Tech, Business, Humanities, etc.)
• Strong curiosity and willingness to learn quickly
• Excellent written and verbal communication skills
• Attention to detail and critical thinking
• Ability to experiment, iterate, and learn from feedback

Responsibilities

• Design and iterate prompts to improve AI-generated responses
• Test outputs from AI systems and identify areas for improvement
• Analyze responses for accuracy, tone, relevance, and consistency
• Collaborate with product, engineering, and content teams
• Document best practices, patterns, and prompt strategies
• Learn new AI tools and adapt to evolving technologies
• Support development of use cases across domains (customer support, content generation, automation, etc.)

Skills

Curiosity

Communication skills

Attention to detail

Critical thinking

Experimentation

Education

Recent graduate (any field)

Tools

Python

APIs

Job description

Allied World is seeking an Associate IT professional to support and maintain end-user resources, handle escalations, deploy fixes, and manage AD administration, VMWare/WVD support, Intune MDM, and VPN connectivity. The role emphasizes collaboration with product, engineering, and content teams and requires a willingness to learn and adapt to evolving AI tools.

The position targets recent graduates across fields, with a focus on curiosity, communication, attention to detail, and the ability to