Associate IT Systems Analyst & AI Enablement

Rare; Arlington (VA); On-site; USD 56,000 - 60,000; Full time

Job summary

Rare is a global conservation organization with a dedicated Technology team. The Associate System Analyst provides frontline IT support and day-to-day administration of Microsoft 365 core services in a globally distributed environment.

This on-site Arlington-based role combines hands-on troubleshooting with proactive system management to keep users productive. The role emphasizes End-User Support, Infrastructure administration, asset coordination, AI enablement, and strong collaboration with

Qualifications

• Bachelor’s degree preferred in a computer-related field.
• 2–3 years of experience in an IT Help Desk or support role.
• 2–3 years of experience administering Entra ID (Azure AD) and Microsoft 365 core services
• 2–3 years of experience managing and maintaining network infrastructure (LAN/Wi‑Fi, switches, connectivity)
• Familiarity with scripting or automation tools (PowerShell); willingness to learn and leverage AI-assisted development

Responsibilities

• Provide technical support via in-person, email, and remote tools.
• Manage and resolve Help Desk tickets; escalate issues as needed.
• Troubleshoot hardware, software, and peripheral issues.
• Track and follow up on outstanding issues to ensure timely resolution.
• Develop user documentation and deliver basic training.

Skills

Windows 10/11

macOS

Microsoft Office Suite

Help Desk experience

Azure AD / Entra ID

Microsoft 365

Network infrastructure

PowerShell scripting

AI tooling awareness

Education

Bachelor’s degree in a computer-related field

Tools

NinjaOne RMM

Microsoft Endpoint Manager

KnowBe4

Exchange Online

MS Teams

SharePoint

Job description

Rare is a global conservation organization with a dedicated Technology team. The Associate System Analyst provides frontline IT support and day-to-day administration of Microsoft 365 core services in a globally distributed environment.

This on-site Arlington-based role combines hands-on troubleshooting with proactive system management to keep users productive. The role emphasizes End-User Support, Infrastructure administration, asset coordination, AI enablement, and strong collaboration with