Associate, AI Adoption & Account Management

present of AI; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry is seeking an Operations professional in New York City to manage a portfolio of commercial real estate broker accounts from onboarding through renewal. The role emphasizes client-facing engagement and ownership, with a focus on helping teams adopt an AI assistant and expand its use across accounts.

The candidate should bring 1–3 years of client-facing experience, ask insightful questions to uncover root problems, and stay organized across multiple accounts.

Qualifications

• 1–3 years of client-facing work with real ownership.
• Ability to ask good questions to diagnose root problems.
• Comfort with coordinating across multiple accounts and channels (calls, texts, live conversations).

Responsibilities

• Own a set of commercial real estate broker accounts from onboarding through renewal.
• Help teams adopt an AI assistant and expand its use across accounts.
• Use usage data to inform next steps and drive renewal opportunities.

Skills

Client relationship building

Consultative problem solving

Adoption and renewal ownership

Job description

Henry is seeking an Operations professional in New York City to manage a portfolio of commercial real estate broker accounts from onboarding through renewal. The role emphasizes client-facing engagement and ownership, with a focus on helping teams adopt an AI assistant and expand its use across accounts.

The candidate should bring 1–3 years of client-facing experience, ask insightful questions to uncover root problems, and stay organized across multiple accounts.