Associate, Account Management

present of AI; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry is seeking an Operations professional in New York City to manage a portfolio of commercial real estate broker accounts from onboarding through renewal. The role emphasizes client-facing engagement and ownership, with a focus on helping teams adopt an AI assistant and expand its use across accounts.

The candidate should bring 1–3 years of client-facing experience, ask insightful questions to uncover root problems, and stay organized across multiple accounts.

Qualifications

• 1–3 years of client-facing work with real ownership.
• Ability to ask good questions to diagnose root problems.
• Comfort with coordinating across multiple accounts and channels (calls, texts, live conversations).

Responsibilities

• Own a set of commercial real estate broker accounts from onboarding through renewal.
• Help teams adopt an AI assistant and expand its use across accounts.
• Use usage data to inform next steps and drive renewal opportunities.

Skills

Client relationship building

Consultative problem solving

Adoption and renewal ownership

Job description

Operations, New York City, FullTime, Entry level

This role owns a set of commercial real estate broker accounts from onboarding through renewal, helping teams adopt an AI assistant and expand its use. A strong candidate brings one to three years of client facing work with real ownership, asks good questions to find the root problem, and stays organized across many accounts at once. Comfort with frequent calls, texts, and live conversations matters, along with using usage data to decide next steps.

How it fits the AI era

The product automates pitch decks, financial models, and underwriting, so much of the routine work brokers used to do by hand is shifting to software. This role stays human: reading how a team actually works, spotting risk before it shows in numbers, and persuading people to change habits. The judgment about where AI fits a customer's workflow is the core of the job.

How it builds AI experience

Working here means learning how an AI assistant gets embedded in a specialized industry, seeing which tasks it handles well and where brokers still need help. That builds practical skill in adoption and change management around AI tools. A candidate can prepare by getting fluent in how AI products are demoed, measured, and rolled out to teams.

Worth showing

• Client relationship building
• Consultative problem solving
• Adoption and renewal ownership

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Henry

Henry provides an AI assistant for commercial real estate brokerages to automate pitch decks, financial models, and underwriting, per the company.