Associate Account Manager — Sales Enablement & Customer Ops

AbbVie Inc.; Austin (TX); Presencial; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid time off

Medical/dental/vision insurance

401(k)

Resumo da vaga

AbbVie Inc. in Allergan Aesthetics is seeking an Associate Account Manager to develop a solid foundation of system, product, and sales enablement knowledge.

This entry point role provides mentorship from tenured Regional Account Managers and hands-on experience supporting Field Sales Operations. You will build SME-level system navigation, deepen product knowledge, and forge trusted relationships with sales and customers in a fast-paced environment where quick decisions and comprehensive product

Qualificações

• 1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience
• Flexible availability to cover calls over multiple time zones within the US
• Bilingual Spanish

Responsabilidades

• Support Regional Account Management and Field Sales teams by handling a shared regional email box and directing phone calls
• Coordinate issue resolution between sales and internal departments (Accounts Receivable, Compliance, Credentialing)
• Advise on basic product knowledge and policies related to portfolio, labeling, competitors, applications, returns, and inventory management
• Handle transactional support: orders evaluation, replacement, samples, bulk buys, personal inventory, transfers
• Support AR: invoice investigation, credits/debits, contract investigation, retroactive credits
• Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent needs
• Follow up: tracking information, order status, return labels
• General Field Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting
• Communicate effectively: strong oral and written communication, adapt to audience
• Multi-task: manage inbound calls, a shared mailbox, and ad hoc reporting
• Build strong relationships internally and externally
• Experience with Microsoft Office Suite, SAP, CRM/ERP systems, end-to-end customer operations
• Metrics-driven environment focusing on efficiency and individual production
• At least 3 years’ experience in a client-facing role with a similar function

Conhecimentos

Customer service

Relationship building

Strong communication

MS Office

CRM/ERP systems

Ferramentas

SAP

CRM/ERP systems

Descrição da vaga

AbbVie Inc. in Allergan Aesthetics is seeking an Associate Account Manager to develop a solid foundation of system, product, and sales enablement knowledge.

This entry point role provides mentorship from tenured Regional Account Managers and hands-on experience supporting Field Sales Operations. You will build SME-level system navigation, deepen product knowledge, and forge trusted relationships with sales and customers in a fast-paced environment where quick decisions and comprehensive product