Associate Account Manager

Hilb Group; Roseland (LA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Disability Insurance

Flexible Benefits

Pet benefits

Job summary

Hilb Group is seeking an Associate Account Manager to join our Roseland, NJ team. This in-office role supports Account Managers with servicing commercial accounts, handling policy changes, certificates, and client inquiries.

The ideal candidate has a high school diploma (Associate’s or Bachelor’s preferred) and 0–2 years in insurance or customer service, with a Property & Casualty license or ability to obtain. We value organization, communication, and the ability to manage multiple priorities.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 0-2 years of experience in insurance, customer service, or administrative support.
• Commercial insurance exposure preferred.
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Assist with commercial lines needs for the region, as needed
• Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Skills

Organizational skills

Attention to detail

Communication skills

Time management

Teamwork

Education

High school diploma

Associate's degree

Bachelor's degree

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Associate Account Manager to join our team. This position will report to our agency located in Roseland, NJ. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities:

• Assist with commercial lines needs for the region, as needed
• Assist Account Managers and Account Executives with day-to-day servicing of commercial accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 0-2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadline

Benefits:

• Compensation: $65,000-$75,000/yr.
• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.
• An awesome team of professionals!

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws