Associate Account Manager

Republic Services; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Republic Services is seeking an Associate Account Manager to proactively retain and grow relationships with existing commercial and industrial customers in an assigned territory. You will handle daily outbound and inbound calls to minimize churn and expand penetration of the full product suite.

The role requires a high school diploma or GED and 0–2 years of customer service experience. Salesforce will be used daily to track activity and performance.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Experience with outbound/inbound calls preferred.

Responsibilities

• Maintain and retain existing customers by proactively contacting them daily.
• Develop knowledge of Republic Services services, pricing, and offers to expand value with customers.
• Perform contractual re-signs to extend relationships and increase profitability.
• Process cancellation requests per escalation policy and support pricing initiatives.
• Use Salesforce to schedule, document activities, calls, meetings, and proposals.
• Aim to increase customer penetration by selling the full Republic Services product suite.
• Meet with Sales Manager to review retention activities and progress toward goals.
• Perform other duties as assigned.

Skills

Customer service

Outbound calling

Relationship management

Sales negotiation

Education

High school diploma or GED

Tools

Salesforce

Job description

**POSITION SUMMARY:** The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existingcustomers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsiblefor making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial andindustrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Servicesproducts.**PRINCIPAL RESPONSIBILITIES:*** Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis* Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.* Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.* Responds to all cancellation requests in alignment with the established escalation policy.* Proactively communicates with or responds to customers in support of company pricing initiatives.* Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.* Responsible for capturing customer emails, minimizing rate restrictions and customer credits.* Increases customer penetration by selling full suite of Republic Services products.* Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.* Performs other job-related duties as assigned.**PREFERRED QUALIFICATIONS:*** Waste or transportation industry experience.**MINIMUM QUALIFICATIONS:*** High school diploma or G.E.D. (Required)* 0 - 2 years of customer service experience. (Required)