Associate Account Manager (Bi-Lingual preferred)

Republic Services; Northern (KY); Remote; USD 36,000 - 56,000; Full time

Job summary

Republic Services is seeking an Associate Account Manager to maintain and grow relationships with small to mid-size commercial customers in an assigned territory. This remote role requires proactive outreach, inbound/outbound calls, and selling the full suite of Republic Services products to increase penetration and profitability.

You'll use Salesforce daily to log activities, manage renewals, and respond to cancellations per policy. 0-2 years in customer service is preferred.

Qualifications

• High school diploma or GED required.
• 0-2 years of customer service experience preferred.
• Bilingual abilities preferred.

Responsibilities

• Retains and grows existing customers by proactive daily outreach.
• Develops thorough knowledge of services, pricing structures, and cross-sell opportunities.
• Performs contractual renewals to extend relationships and profitability where appropriate.
• Responds to cancellation requests per escalation policy.
• Communicates pricing initiatives and updates to customers.
• Uses Salesforce daily to schedule and document calls, meetings and proposals.
• Captures customer emails, minimizes rate restrictions and credits.
• Increases customer penetration by selling the full suite of Republic Services products.
• Meets with Sales Manager regularly to review progress and key relationships.

Skills

Customer service

Account management

Sales

Communication

Education

High School Diploma/GED

Tools

Salesforce

Job description

## Associate Account Manager (Bi-Lingual preferred)Apply: Remote - USA: Posted Today: R-186096**POSITION SUMMARY:** The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existingcustomers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsiblefor making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial andindustrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Servicesproducts.**PRINCIPAL RESPONSIBILITIES:*** Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis* Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers.* Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.* Responds to all cancellation requests in alignment with the established escalation policy.* Proactively communicates with or responds to customers in support of company pricing initiatives.* Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals.* Responsible for capturing customer emails, minimizing rate restrictions and customer credits.* Increases customer penetration by selling full suite of Republic Services products.* Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.* Performs other job-related duties as assigned.**PREFERRED QUALIFICATIONS:*** Waste or transportation industry experience.**MINIMUM QUALIFICATIONS:*** High school diploma or G.E.D. (Required)* 0 - 2 years of customer service experience. (Required)**Rewarding Compensation and Benefits**Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP).• Paid Time Off (PTO)• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits*The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.*EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.