Associate Account Director - Energy & Utilities

LTM; Hartford (CT); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Comprehensive Medical Plan (Medical, A

Short Term/Long Term Disability

401(k) Plan with Company match

Life Insurance

Paid parental leave

Job summary

LTM is seeking an Associate Account Director/Manager to support a strategic utility client in Berlin, CT. You will drive account growth, manage SOWs and COs, and coordinate governance across sales, delivery, finance, and legal teams.

You will act as the operational anchor for the account, leading engagement with executives and delivering cross-functional collaboration to ensure renewal and expansion opportunities are realized.

Qualifications

• Bachelor's degree in business, management, engineering, information technology, or related field.
• 3-7 years of experience in Account Management, Sales Operations, Customer Success, PMO, or related roles.
• Strong organizational and project management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.

Responsibilities

• Maintain and track the account opportunity pipeline from qualification through closure.
• Coordinate with sales, delivery, and solution teams to progress growth opportunities.
• Support proposal development, business cases, and pursuit activities.
• Track customer priorities and growth initiatives across the account.
• Identify whitespace opportunities and drive account expansion initiatives.
• Manage end-to-end lifecycle of SOWs, COs, amendments, and renewals.
• Maintain centralized trackers for active, pending, and upcoming SOWs.
• Monitor contract milestones, expiration dates, renewal requirements, and revenue risks.
• Maintain stakeholder maps and relationship plans across customer organizations.
• Coordinate executive meetings, leadership connects, and governance forums.
• Track customer interactions, commitments, and follow-up actions.
• Support customer engagement strategies and account relationship-building.
• Prepare account governance presentations, dashboards, scorecards, and reports.
• Coordinate Monthly/Quarterly Business Reviews and executive steering meetings.
• Track account action items and ensure timely closure.
• Support account financial reporting and operational reviews.
• Maintain account repositories and governance artifacts.
• Prepare briefing packs and meeting materials for customer engagements.
• Coordinate leadership calendars and account-related events.
• Track commitments and strategic initiatives across the leadership team.

Skills

Account management

Organizational skills

Project management

Verbal and written communication

Multitasking

MS Excel

MS PowerPoint

MS Teams

Education

Bachelor's degree in business, management, engineering, information technology, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Title of role: Associate Account Director - Energy & Utilities

Location: Berlin, CT

Reporting to: Senior Account Director, Energy & Utilities

LTM is seeking a highly motivated Associate Account Director/Manager to support the management and growth of a strategic utility client account based in Berlin, Connecticut. This role will serve as a key member of the account leadership team, driving operational excellence, stakeholder engagement, opportunity tracking, SOW and Change Order governance. The successful candidate will act as the operational anchor for the account, ensuring seamless coordination across sales, delivery, finance, legal, and customer stakeholders. This position offers significant exposure to executive leadership, customer engagement, and large-scale account growth initiatives.

About LTM’s Utility Practice:

LTM empowers utilities to outcreate the future of energy. We partner with Electric, Gas, and Water organizations to reinvent operations by seamlessly connecting the physical and digital worlds through our comprehensive IT/OT capabilities. Our solutions help utilities address critical priorities including Distributed Energy Resources (DER), grid modernization, production asset management, transmission and distribution operations, EV infrastructure expansion, customer experience transformation, and the broader energy transition.

Key Responsibilities

Account Growth & Opportunity Management

• Maintain and track the account opportunity pipeline from qualification through closure.
• Coordinate with sales, delivery, and solution teams to progress growth opportunities.
• Support proposal development, business cases, and pursuit activities.
• Track key pursuits, customer priorities, and growth initiatives.
• Identify whitespace opportunities and help drive account expansion initiatives.

SOW & Change Order Governance

• Manage the end-to-end lifecycle of Statements of Work (SOWs), Change Orders (COs), amendments, and renewals.
• Maintain centralized trackers for active, pending, and upcoming SOWs.
• Monitor contract milestones, expiration dates, renewal requirements, and associated revenue risks.

Stakeholder & Relationship Management

• Maintain stakeholder maps and relationship plans across customer organizations.
• Coordinate executive meetings, leadership connects, and governance forums.
• Track customer interactions, commitments, action items, and follow-up activities.
• Support customer engagement strategies and account relationship-building initiatives.

Account Governance & Operations

• Prepare account governance presentations, dashboards, scorecards, and reports.
• Coordinate Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive steering meetings.
• Track account action items and ensure timely closure.
• Support account financial reporting and operational reviews.
• Maintain account repositories, documentation, and governance artifacts.

Executive Support

• Prepare briefing packs and meeting materials for customer engagements.
• Coordinate leadership calendars and account-related events.
• Track commitments, action items, and strategic initiatives across the account leadership team.

Required Qualifications

• Bachelor's degree in business, Management, Engineering, Information Technology, or related field.
• 3-7 years of experience in Account Management, Sales Operations, Customer Success, PMO, Business Operations, or related roles.
• Strong organizational and project management skills.
• Excellent verbal and written communication abilities.
• Strong proficiency in Microsoft Excel, PowerPoint, and Teams.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong attention to detail and follow-through.

Education

Pay Range:

Base Salary: $120,000+ per annum; Full-time;

In addition, we offer a bonus which is dependent on achievement of targets by the role holder as well as the organization.

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Paid Paternity and Maternity Leave

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.