Energy & Utilities Associate Account Director: Growth & Governance

LTM; Hartford (CT); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Comprehensive Medical Plan (Medical, A

Short Term/Long Term Disability

401(k) Plan with Company match

Life Insurance

Paid parental leave

Job summary

LTM is seeking an Associate Account Director/Manager to support a strategic utility client in Berlin, CT. You will drive account growth, manage SOWs and COs, and coordinate governance across sales, delivery, finance, and legal teams.

You will act as the operational anchor for the account, leading engagement with executives and delivering cross-functional collaboration to ensure renewal and expansion opportunities are realized.

Qualifications

• Bachelor's degree in business, management, engineering, information technology, or related field.
• 3-7 years of experience in Account Management, Sales Operations, Customer Success, PMO, or related roles.
• Strong organizational and project management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.

Responsibilities

• Maintain and track the account opportunity pipeline from qualification through closure.
• Coordinate with sales, delivery, and solution teams to progress growth opportunities.
• Support proposal development, business cases, and pursuit activities.
• Track customer priorities and growth initiatives across the account.
• Identify whitespace opportunities and drive account expansion initiatives.
• Manage end-to-end lifecycle of SOWs, COs, amendments, and renewals.
• Maintain centralized trackers for active, pending, and upcoming SOWs.
• Monitor contract milestones, expiration dates, renewal requirements, and revenue risks.
• Maintain stakeholder maps and relationship plans across customer organizations.
• Coordinate executive meetings, leadership connects, and governance forums.
• Track customer interactions, commitments, and follow-up actions.
• Support customer engagement strategies and account relationship-building.
• Prepare account governance presentations, dashboards, scorecards, and reports.
• Coordinate Monthly/Quarterly Business Reviews and executive steering meetings.
• Track account action items and ensure timely closure.
• Support account financial reporting and operational reviews.
• Maintain account repositories and governance artifacts.
• Prepare briefing packs and meeting materials for customer engagements.
• Coordinate leadership calendars and account-related events.
• Track commitments and strategic initiatives across the leadership team.

Skills

Account management

Organizational skills

Project management

Verbal and written communication

Multitasking

MS Excel

MS PowerPoint

MS Teams

Education

Bachelor's degree in business, management, engineering, information technology, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

LTM is seeking an Associate Account Director/Manager to support a strategic utility client in Berlin, CT. You will drive account growth, manage SOWs and COs, and coordinate governance across sales, delivery, finance, and legal teams.

You will act as the operational anchor for the account, leading engagement with executives and delivering cross-functional collaboration to ensure renewal and expansion opportunities are realized.