Assoc Research Support Spec

Independence Blue Cross, LLC; Philadelphia (Philadelphia County); On-site; USD 52,000 - 78,000; Full time

Job summary

Independence Blue Cross, LLC in Philadelphia seeks an Associate Research Support Specialist to help escalate incidents, assign workflows, and research source systems to identify issues.

You will document progress with clear notes, determine root causes, and refine data extracts to support reporting. A Bachelor's degree is preferred and healthcare/office experience is desirable; strong MS Office skills are essential.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently and within a team environment.
• MS Office applications: Excel, Word, and Access data management.

Responsibilities

• Evaluate escalated business incidents to ensure complete information and a clear issue definition.
• Determine the appropriate assignment group for incidents based on protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research applicable source systems to identify the issue nature.
• Identify business areas to engage for issue resolution.
• Provide clear work notes so users understand progress and status.
• Ensure root cause is identified and data cleanup completed.
• Analyze and refine data extracts to create reports.

Skills

Communication

Teamwork

MS Office

Education

Bachelor's degree preferred

Job description

Description Internal

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable wholeperson health.

Associate Research Support Specialist:

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Qualifications Internal

Experience

• Preferred 12 years working in healthcare/office setting, or relevant internship or coop work experience

Skills

• Excellent oral and written communication skills and be able to follow detailed policies and procedures.
• Must have the ability to work independently and within a team environment.
• Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education

• Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.