Assoc Research Support Spec

Independence Blue Cross, LLC in; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

Independence Blue Cross, LLC seeks an Associate Research Support Specialist to evaluate escalated incidents, assign appropriate teams, and guide resolution. The role focuses on understanding issues, identifying root causes, and preparing clear notes and data extracts for reporting.

The position requires strong communication, the ability to work independently within a team, and proficiency with MS Office tools. Bachelor’s degree is preferred.

Qualifications

• Excellent oral and written communication; follow detailed policies and procedures.
• Ability to work independently and within a team environment.
• Proficiency with MS Office applications and data management (Excel, Word, Access).

Responsibilities

• Evaluate escalated business incidents to ensure complete information and clear issue definition.
• Determine the appropriate incident assignment group based on protocols.
• Decide the next steps to bring an issue to resolution.
• Research applicable source systems to determine issue nature.
• Identify business areas needed to engage for resolution.
• Provide clear work notes showing progress and status of incidents.
• Ensure root cause is identified and data cleanup completed where needed.
• Analyze and refine data extracts to create reports.

Skills

Communication skills

Independent work

MS Office proficiency

Education

Bachelor's degree preferred

Tools

MS Office

Excel

Word

Access

Job description

Our organization is looking for dynamic individuals who love to learn, thrive on innovation, and are open to exploring new ways to achieve our goals. If this describes you, we want to speak with you. You can help us achieve our vision to lead nationally in innovating equitable wholeperson health.

Associate Research Support Specialist:

• Evaluate escalated business incidents to ensure that information provided is complete and displays a clear definition of the issue.
• Determine the appropriate assignment group for incident based on incident protocols.
• Decide the next steps needed to bring an issue to resolution.
• Research the applicable source systems to figure out the nature of the issue.
• Identify which business areas need to be engaged to bring the issue to resolution.
• Provide clear and complete work notes so users clearly understand the progress and status of every incident.
• Ensure a root cause is identified for each issue; the correction is made, and any required cleanup of data is completed.
• Analyze and refine data extracts to create reports.

Qualifications Internal:

Experience:

Preferred 12 years working in healthcare/office setting, or relevant internship or coop work experience

Skills:

Excellent oral and written communication skills and be able to follow detailed policies and procedures.

Must have the ability to work independently and within a team environment.

Skills in MS Office applications and data management including, but not limited to, Excel, Word, and Access required.

Education:

Bachelors Degree preferred.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.