Assisted Living Resident Services Coordinator

Mosaic Management; Moreno Valley (CA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaic Management is seeking a dedicated Resident Services Coordinator to supervise frontline staff and coordinate resident care. The role emphasizes compassionate leadership, training, and compliance with state regulations to ensure high-quality memory care and assisted living services.

You will lead staff orientations, monitor competency, schedule trainings, and ensure professional standards across the team while maintaining an organized calendar and responsive communication with residents and

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Responsibilities

• Staff Supervision & Training: supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.
• Lead daily staff huddles and communicate updates effectively.
• Conduct new employee orientation and ensure completion of pre-service training requirements.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor staff compliance with uniform policies and promote professional standards.
• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.
• Maintain an annual in-service training calendar and track competency completions.
• Resident Care & Service Coordination.

Skills

Staff supervision

Training & coaching

Organizational skills

Communication skills

Problem-solving

Experience in assisted living

Medication management

State regulations familiarity

Education

High school diploma

Job description

Resident Services Coordinator

We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.

Key Responsibilities

• Staff Supervision & Training
• Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.
• Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations.
• Lead daily staff huddles and communicate updates effectively.
• Conduct new employee orientation and ensure completion of pre-service training requirements.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor staff compliance with uniform policies and promote professional standards.
• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.”
• Maintain an annual in-service training calendar and track competency completions.
• Resident Care & Service Coordination

Qualifications & Skills

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced, high‑pressured environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Life Insurance
• Paid Time Off