Resident Services Coordinator

Mosaic Management; Florence (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaic Management is seeking a Resident Services Coordinator to lead care teams and ensure high-quality resident support in a community setting. The role focuses on supervising caregivers and medication technicians while upholding policies and professional standards.

The position requires strong organizational and communication skills, plus experience in assisted living or memory care. You will conduct training, coordinate in-services, and help maintain consistent care and resident satisfaction.

Qualifications

• Supervise and mentor frontline staff in assisted living settings.
• Experience with staff training and coaching.
• Strong organizational and communication abilities.
• Ability to stay calm in fast-paced environments.

Responsibilities

• Oversee staff supervision, training, and performance feedback.
• Lead daily huddles and coordinate care staff schedules.
• Conduct new employee orientation and ensure training completion.
• Coordinate in-services and track competency validations.
• Monitor uniform policy compliance and professional standards.
• Coordinate resident care and service delivery with care teams.
• Maintain monthly in-service training calendar and records.

Skills

Staff supervision

Training

Organization

Communication

Problem-solving

Time-management

Leadership

Education

High school diploma

Job description

Resident Services Coordinator

We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.

Key Responsibilities

• Staff Supervision & Training
• Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.
• Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations.
• Lead daily staff huddles and communicate updates effectively.
• Conduct new employee orientation and ensure completion of pre-service training requirements.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor staff compliance with uniform policies and promote professional standards.
• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.”
• Maintain an annual in-service training calendar and track competency completions.
• Resident Care & Service Coordination

Qualifications & Skills

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced, high‑pressured environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Life Insurance
• Paid Time Off