Resident Care Coordinator

Mosaicms; Oregon City (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaicms is seeking a dedicated Resident Services Coordinator to oversee frontline staff, coordinate resident care, and ensure regulatory compliance in our Oregon City community.

You will lead staff trainings, monitor performance, and manage in-services while maintaining compassionate, professional relations with residents and families.

Qualifications

• Supervise and mentor frontline staff in assisted living settings.
• Maintain strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication.
• Ability to stay calm and professional in fast-paced environments.
• 2+ years in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Responsibilities

• Supervise Caregivers and Medication Technicians, ensuring quality care and policy adherence.
• Lead daily staff huddles and coordinate training.
• Conduct new employee orientation and required pre-service training.
• Maintain an annual in-service training calendar and track competency completions.
• Coordinate and track monthly in-services and ensure safety protocols.
• Monitor staff compliance with uniform policies and professional standards.

Skills

Supervision & mentoring

Organizational skills

Problem-solving

Time management

Verbal & written communication

Calm under pressure

Education

High school diploma or equivalent

Job description

Resident Services Coordinator

We are committed to fostering a supportive, collaborative community where team members bring professionalism, compassion, and integrity to every interaction.

Key Responsibilities

• Staff Supervision & Training
• Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.
• Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations.
• Lead daily staff huddles and communicate updates effectively.
• Conduct new employee orientation and ensure completion of pre-service training requirements.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor staff compliance with uniform policies and promote professional standards.
• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.”
• Maintain an annual in-service training calendar and track competency completions.
• Resident Care & Service Coordination

Qualifications & Skills

• High school diploma or equivalent.
• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in fast-paced, high-pressure environments.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Life Insurance
• Paid Time Off