Assistant Turf Service Manager - Family-Owned Grow Together

Wright Implement Company LLC; Mount Sterling (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Wright Implement Company LLC in Bowling Green, KY is seeking an Assistant Service Manager to lead the Turf Service Department, optimize processes, and ensure customer satisfaction while driving service labor growth and controlled expenses.

You will coordinate goals and budgets, assist in marketing plans and events, schedule work, review repair orders, and ensure tools and vehicles are well-maintained. Collaboration with team and training will be essential.

Qualifications

• 3+ years experience in Service Department or related operations.
• High School Diploma or equivalent experience.
• Familiar with John Deere and competitive products.

Responsibilities

• Develops, communicates, enforces and monitors effective Turf Service Department processes to ensure internal and external customer satisfaction.
• Assists in the creation of annual Turf Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Assists in the development and execution of the Turf Service Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Assists in the coordination of customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Turf Service Department according to their skills and knowledge.
• Reviews repair orders for completeness and accuracy prior to customer billing; processes and closes repair orders in a timely manner.
• Ensures all departmental tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Other duties as assigned by supervisor

Skills

Desktop software

Communication

Analysis of reports

Extended hours

John Deere familiarity

Financial basics

Education

High School Diploma or equivalent

Job description

Wright Implement Company LLC in Bowling Green, KY is seeking an Assistant Service Manager to lead the Turf Service Department, optimize processes, and ensure customer satisfaction while driving service labor growth and controlled expenses.

You will coordinate goals and budgets, assist in marketing plans and events, schedule work, review repair orders, and ensure tools and vehicles are well-maintained. Collaboration with team and training will be essential.