Service Manager - Growth, Training & Bonus Eligible

United Ag; Hicksville (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

United Ag & Turf NE is seeking a Service Manager to oversee the branch Service Department, ensuring top‑tier customer satisfaction. You will work with leaders across the store to keep operations safe, efficient, and well‑maintained, while driving repairs, scheduling, and profitability.

You will hire and develop service staff, manage workflow, and implement policies to improve service quality and growth at the Northeast location.

Qualifications

• High school diploma or GED.
• 2 years of equipment industry or service experience preferred.
• Clean driver’s license and ability to travel for training.
• Forklift certification is required.

Responsibilities

• Manage service repairs and assign jobs to technicians according to skills.
• Ensure timely completion and invoicing of service orders to maximize profits.
• Resolve elevated customer issues with high service levels and escalate when needed.
• Participate in regular department meetings to foster cross‑department teamwork at the branch.
• Assist in developing and executing Service Department policies and processes.
• Create annual branch Service Department forecast and goals aligned with financial objectives.
• Execute the Service Department’s strategic and marketing plans and track progress.
• Communicate with the Corporate Service Manager, Parts Manager and branch personnel.
• Hire, train and develop service personnel; complete performance reviews and apply disciplinary actions as needed.
• Ensure all tools, equipment and vehicles are in good working order.
• Identify new customer and business opportunities to drive growth.
• Maintain a professional facility appearance and promote a positive community reputation.

Skills

Customer service

John Deere knowledge

Team management

Financial understanding

Service Advisor software

Forklift certification

Driver's license

Communication

Office software

Education

High school diploma or GED

Tools

Service Advisor software

Microsoft Office

Job description

United Ag & Turf NE is seeking a Service Manager to oversee the branch Service Department, ensuring top‑tier customer satisfaction. You will work with leaders across the store to keep operations safe, efficient, and well‑maintained, while driving repairs, scheduling, and profitability.

You will hire and develop service staff, manage workflow, and implement policies to improve service quality and growth at the Northeast location.