Assistant Service Manager – Turf Operations

Wright Implement Company; Mount Sterling (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

Wright Implement is seeking an Assistant Service Manager for its Bowling Green, KY Service Department. You will oversee turf service operations, drive profitability through service labor sales, and manage staff performance in a family-owned dealership.

Responsibilities include developing processes, budgeting, coordinating marketing efforts and events, and ensuring timely warranty claims. Strong planning, communication, and financial acumen are essential.

Qualifications

• 3+ years experience in Service Department or related operations.
• High School Diploma or equivalent required.
• Strong communication and organizational skills.
• Knowledge of John Deere and related products preferred.

Responsibilities

• Develops, communicates, enforces and monitors effective Turf Service Department processes to ensure internal and external customer satisfaction
• Assists in the creation of annual Turf Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Assists in the development and execution of the Turf Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Assists in the coordination of customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Turf Service Department according to their skills and knowledge
• Reviews repair orders for completeness and accuracy prior to customer billing; processes and closes repair orders in a timely manner
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Other duties as assigned by supervisor

Skills

Communication skills

Financial principles understanding

Ability to work extended hours

Familiar with John Deere products

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet / web research

Job description

Wright Implement is seeking an Assistant Service Manager for its Bowling Green, KY Service Department. You will oversee turf service operations, drive profitability through service labor sales, and manage staff performance in a family-owned dealership.

Responsibilities include developing processes, budgeting, coordinating marketing efforts and events, and ensuring timely warranty claims. Strong planning, communication, and financial acumen are essential.