Assistant Therapist Supervisor — Luxury Spa (UES)

AIRE Ancient Baths Copenhagen; New York (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

PTO

Sick days

Growth opportunities

Life insurance

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience

Employee Bath Experience discounts

Employee Perks Program

Employee Referral Bonus Program

Employee discounts for Blink FitnessGy

Job summary

AIRE Ancient Baths Copenhagen is seeking an Assistant Therapist Supervisor to lead therapists and links, promote service excellence, and uphold operating and people standards. You will coordinate schedules, oversee the guest journey, and support daily performance.

This role requires 1–2 years of team leadership in spa or hospitality, strong coaching skills, and professional communication. Night and weekend availability and proficiency in Microsoft Office 365 are essential.

Qualifications

• 1-2 years leading teams of massage therapists or wellness practitioners in a spa/wellness or hospitality environment.
• Exposure to H&S compliance, incident reporting, and cross-department coordination.
• Coaching, 1:1s, onboarding programs, and performance evaluations.
• Experience in a fast-paced environment with multitasking and changing priorities.
• Excellent verbal and written communication skills, required.
• Proficient in Microsoft Office 365, required.
• Maintain luxury, glamour, warmth, and accommodation standards.
• Night and Weekend Availability, required.

Responsibilities

• Create and adjust Therapist & Links schedules during the shift, managing role assignments, real-time changes, absences, and clock corrections according to SOP.
• Oversee the coordination between Therapists and the Bath Area to ensure services begin on time, rooms are prepared, and the guest journey flows seamlessly.
• Lead AM and PM briefings to review goals, staffing, potential risks, and action plans, documenting key notes in the company system.
• Conduct daily operational checks (treatment rooms, bath readiness, grooming standards, consumables) and complete a detailed end-of-shift handover.
• Communicate operational updates clearly and promptly with Front Desk, Housekeeping, Facilities, and Bath Area leaders.
• In the absence of the Department Manager, assume daily leadership of the department to maintain operational continuity and team alignment.
• Lead the team during incidents or emergencies, ensuring calm decision-making, clear communication, and adherence to protocols.
• Perform MOD duties when required.

Skills

Team leadership

Coaching

Onboarding

Communication

Microsoft Office 365

Multitasking

Hospitality experience

Tools

Microsoft Office 365

Job description

AIRE Ancient Baths Copenhagen is seeking an Assistant Therapist Supervisor to lead therapists and links, promote service excellence, and uphold operating and people standards. You will coordinate schedules, oversee the guest journey, and support daily performance.

This role requires 1–2 years of team leadership in spa or hospitality, strong coaching skills, and professional communication. Night and weekend availability and proficiency in Microsoft Office 365 are essential.