Assistant Therapist Manager (UES)

AIRE Ancient Baths; New York (NY); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

PTO 10 days

Sick days 7

Growth opportunities

Life insurance

401K savings plan

Commuter benefits

Complimentary Bath Experience

Employee discounts

Referral bonus

Gym discounts

Inclusive team culture

Descripción de la vacante

AIRE Ancient Baths on the Upper East Side in New York seeks an Assistant Therapist Supervisor to lead therapists and maintain service excellence across the spa operations. You will manage shift schedules, coordinate with the Bath Area, and ensure guest experiences meet luxury standards.

Responsibilities include daily briefings, incident leadership, payroll validation, and team development. Night and weekend availability are required, with growth opportunities in a prestige wellness environment.

Formación

• 1–2 years leading teams of massage therapists or wellness practitioners in spa/hospitality environments.
• Experience with coaching, 1:1s, onboarding, and performance evaluations.
• Proficient in Microsoft Office 365 and strong verbal/written communication.

Responsabilidades

• Create and adjust Therapist & Links schedules during shifts per SOP.
• Coordinate between Therapists and Bath Area to ensure timely services and guest flow.
• Lead AM/PM briefings and document notes in the system.
• Perform daily operational checks (rooms, baths, grooming, consumables) and provide a thorough handover.
• Communicate updates with Front Desk, Housekeeping, Facilities, Bath Area leaders.
• Step in as department leader in the manager's absence to maintain continuity.
• Lead during incidents or emergencies and follow protocols.
• Perform MOD duties as required.

Conocimientos

Team leadership

Coaching

Communication

Management of schedules

Attention to detail

Herramientas

Microsoft Office 365

Descripción del empleo

About Us

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities. At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles facility in 2026. We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.

Upper East Side Location

Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips.

The Role

As the Assistant Therapist Supervisor, you will lead the therapists and links, promoting AIRE service excellence, encouraging continuous improvement, skill development, and upholding company operational and people standards.

Key Responsibilities

• Create and adjust Therapist & Links schedules during the shift, managing role assignments, real-time changes, absences, and clock corrections according to SOP.
• Oversee the coordination between Therapists and the Bath Area to ensure services begin on time, rooms are prepared, and the guest journey flows seamlessly.
• Lead AM and PM briefings to review goals, staffing, potential risks, and action plans, documenting key notes in the company system.
• Conduct daily operational checks (treatment rooms, bath readiness, grooming standards, consumables) and complete a detailed end-of-shift handover.
• Communicate operational updates clearly and promptly with Front Desk, Housekeeping, Facilities, and Bath Area leaders.
• In the absence of the Department Manager, assume daily leadership of the department to maintain operational continuity and team alignment.
• Lead the team during incidents or emergencies, ensuring calm decision-making, clear communication, and adherence to protocols.
• Perform MOD duties when required.

People & Culture

• Supervise 10–15 Therapists and Links during each shift, setting expectations, assigning roles, and ensuring service standards are upheld in real time.
• Manage daily team performance by providing immediate feedback, addressing minor conflicts, monitoring attendance, and escalating concerns when needed.
• Lead weekly Links meetings to strengthen communication, alignment, and team engagement.
• Support the development of your team through structured 1:1s, onboarding guidance, and refresher or complaint-related trainings when required.
• Review and validate payroll information, ensuring worked hours and attendance records are accurate before submission.
• Assist with performance evaluations for assigned team members, providing fair assessments and clear development plans.

Quality Assurance

• Carry out and monitor inventory and storages organization on a weekly and monthly basis.
• Manage orders following internal approval procedures and coordinate deliveries.

Who You Are

• 1- 2 years leading teams of massage therapists or wellness practitioners in a spa/wellness, fitness or hospitality environment. Mandatory
• Exposure to H&S compliance, incident reporting, and cross-department coordination.
• Proven experience with Coaching, 1:1s, onboarding programs, and performance evaluations
• Experience working in a fast-paced environment, with the ability to multitask and adapt quickly to changing priorities.
• Possess excellent verbal and written communication skills, required.
• Proficient in Microsoft Office 365, required.
• Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
• Night and Weekend Availability, required.

Why You Should Join Us

• Pay: $70,000
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (10 days).
• Sick days (7).
• Growth opportunities.
• Life insurance.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.
• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.7