Park Quality Ambassador

DNSR SeaWorld Parks & Entertainment LLC; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park tickets for family &

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place in Philadelphia is seeking Park Quality Ambassadors to deliver exceptional guest service and maintain a clean, safe environment across the park. You will work with a team, stay energetic, and uphold a high standard of quality in every area of the park.

The role emphasizes positive guest interactions, proactive service, and readiness to handle varied duties while complying with park guidelines and safety protocols.

Qualifications

• A passion for customer service.
• Excellent multitasking and time management skills.
• Outstanding communication abilities.
• Active listener with the ability to anticipate guests’ needs.
• Ability to promote and ensure a safe and secure environment.

Responsibilities

• Interact with guests in a positive, professional manner.
• Maintain cleanliness, organization, and quality of park facilities and offices.
• Perform janitorial tasks including trash removal, sweeping, mopping, and restroom care.
• Assist with park preparation tasks such as pressure washing, gum spotting, and leaf blowing.
• Report maintenance concerns to leadership in a timely manner.

Skills

Customer service

Multi-tasking

Communication

Active listening

Guest needs anticipation

Safety consciousness

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As a Park Quality Ambassador, you’ll ensure an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. Working in a team environment, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

You will:

• Interact with others in a positive, professional manner
• Maintain general cleanliness, organization, and quality of park facilities, including all park areas, and offices buildings
• Janitorial services include trash removal/ disposal, sweeping, mopping, restrooms, storage room cleaning, hard floor/carpet cleaning and sweeping park grounds.
• Park Prep services to include pressure washing, steaming, gum spotting, hosing, leaf blowing, snow removal/disposal, product stocking, special projects, and placement/removal of umbrellas, tables, trash cans, benches, urns, dispensers and patio heaters.
• Report any maintenance concerns to leadership in a timely manner

What it takes to succeed:

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication abilities
• Active listener with the ability to anticipate guests’ needs
• Ability to promote and ensure a safe and secure environment
• Flexibility to perform varied duties

What else is important:

• Must be at least 16 years of age
• Ability to initiate conversations with guests
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat and cold temperatures
• Must provide flexible, consistent availability (including early mornings, nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Must be flexible in work locations as placement will depend on business needs
• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry.

Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world.

We’re also committed to helping ambitious people achieve their professional best.

We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.