Assistant Supervisor, Park Quality

SeaWorld Parks & Entertainment; Langhorne (Bucks County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Park discounts

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors for the Sesame Place location in Langhorne, PA. The role centers on leading a team to deliver exceptional guest service, maintain safety, cleanliness, and efficient park operations throughout shifts.

You will supervise Ambassadors, manage daily schedules, and ensure opening/closing procedures are executed with a focus on safety and guest satisfaction. Strong communication and adaptability are essential.

Qualifications

• At least 16 years of age.
• Ambassador experience or equivalent external experience.
• Strong customer service mindset and guest-focused approach.
• Excellent communication and problem-solving abilities.
• Ability to multitask and manage time effectively.
• Willingness to work flexible hours, including nights, weekends and holidays.

Responsibilities

• Interact with guests in a positive, professional manner.
• Perform duties of the positions you supervise.
• Supervise, train and counsel Ambassadors.
• Track labor, daily scheduling and break management.
• Ensure opening and closing procedures are completed.
• Control guest flow in attraction waiting areas.
• Maintain area cleanliness.
• Provide morning park prep and setup.
• Communicate professionally with Ambassadors, Vendors and Guests.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Active listening

Flexibility

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What You Get To Do

As an Assistant Supervisor for Park Quality, you’ll lead an awesome team in delivering an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will:

• Interact with others in a positive, professional manner
• Perform job duties of the positions you’re supervising
• Supervise, train, and counsel Ambassadors
• Tracks labor to include daily scheduling and break management
• Ensure completion of opening and closing procedures
• Control guest flow in attraction waiting areas
• Maintain area cleanliness
• Provide morning park prep
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

What It Takes To Succeed

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication and problem-solving abilities
• Active listener with the ability to anticipate guests’ needs
• Flexibility to perform varied duties

What Else Is Important

• At least 16 years of age
• At least three (3) months of Ambassador experience or equivalent external experience
• Must be able to act responsibly with a high attention to safety
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.