Park Area Ambassador

United Parks & Resorts; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

FREE park admission

Discounts on tickets and passes

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking Park Area Ambassadors to deliver exceptional guest service and help maintain a clean, safe park environment. You will engage with guests, answer questions, and support a team in a fast-paced setting while upholding quality standards.

The role requires physical ability to walk and stand for long periods, lift up to 50 lbs, and work flexible hours, including nights, weekends, and holidays. Join us for a fun, energetic workplace and great perks at Sesame Place.

Qualifications

• Must be at least 15 years of age.
• Ability to lift up to 50 lbs.
• Extensive walking and standing throughout shift.
• Work indoors and outdoors in varying weather.

Responsibilities

• Interact with guests in a positive, professional manner.
• Provide exceptional guest service by answering questions and concerns.
• Maintain cleanliness in assigned areas (grounds, mulch beds, benches, tables, smoking outposts, picnic areas, parking lots).
• Report maintenance concerns to leadership in a timely manner.

Skills

Guest service

Communication

Multi-tasking

Time management

Active listening

Safety awareness

Flexibility

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

As a Park Area Ambassador, you’ll ensure an exemplary level of guest service, including engaging with guests and maintaining a clean and safe environment through the park. Working in a team environment, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

You will:

• Interact with others in a positive, professional manner
• Provide exceptional guest service by answering questions/concerns
• Assist as needed in maintaining cleanliness around your assigned area, including grounds, mulch beds, benches, tables, smoke outposts, picnic areas and parking lots.
• Report any maintenance concerns to leadership in a timely manner

What it takes to succeed:

• A passion for customer service
• Excellent multi-tasking and time management skills
• Outstanding communication abilities
• Active listener with the ability to anticipate guests’ needs
• Ability to promote and ensure a safe and secure environment
• Flexibility to perform varied duties

What else is important:

• Must be at least 15 years of age
• Ability to initiate conversations with guests
• Must be able to lift, push, pull and/or carry up to 50 lbs
• Position engages in extensive walking and standing throughout entire work shift
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Perform cleaning duties; including use of cleaning chemicals
• Must be willing to comply with all SEA grooming guidelines and employment standards
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat and cold temperatures
• Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement.
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
• Must be flexible in work locations as placement will depend on business needs
• Ability to successfully complete all legal, company and department training requirements within established timelines

The perks of the position:

Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.