Supervisor, Water Quality (Overnight)

Entertainment Places; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

Discovery Cove Orlando is seeking a senior Ambassadors leader to oversee dive team operations, safety, and staffing. You will coach staff, manage schedules and budgets, and coordinate cross-department efforts to ensure exceptional guest experiences.

Ideal candidates have 5+ years diving in aquatic facilities, 2+ years leadership in water quality, and SCUBA certification, with strong communication and physical fitness.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or equivalent.
• Must have at least 5 years’ experience as a working diver in an aquatic life support facility or other water treatment facility.
• Must have a minimum 2 years’ of leadership experience in Water Quality or similar Maintenance Shop.
• Must have strong knowledge of fluid hydraulics and advanced water treatment processes.
• Must be SCUBA certified and pass a pre-employment dive physical.
• Must be able to complete provided CPR training/certification.
• Must have excellent written and verbal communication skills.
• Must be able to swim and work in/around water.
• Must be able to stand for long periods of time.
• Must be able to lift, push/pull 80 pounds.
• Must be able to bend, reach, twist, and turn with complete flexibility.
• Must be available to work varying shifts or hours based on park hours.
• Possession of or ability to obtain a valid driver’s license within 3 months.

Responsibilities

• Direct leadership and oversight of dive team operations during assigned shifts, prioritizing daily work and supervising staff.
• Lead pre-shift briefings, communicate priorities, and ensure compliance with safety standards.
• Document operational, safety, and personnel issues and suggest process improvements.
• Serve as a primary contact for after-hours operational decisions and escalate issues to management.
• Be the primary resource of technical information for the department.
• Order and maintain proper stock of materials for smooth department operation.
• Support budget control and manage daily timesheets and weekly schedules.
• Assist with hiring, onboarding, training, mentoring, and maintaining qualifications of divers.
• Collaborate with other departments and perform ad hoc duties as instructed.

Skills

Dive leadership

Water quality

SCUBA certified

Safety protocols

Communication skills

CPR training

Fitness in water

Team scheduling

Education

High school diploma or equivalent

Job description

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Work with co-leader to direct leadership and oversight of dive team operations during assigned shifts by prioritizing and assigning daily work, monitoring productivity and professional conduct, providing real-time coaching and performance feedback, addressing performance concerns through corrective action when appropriate, and partnering with management to prepare and deliver employee performance evaluations, development plans, and disciplinary actions.
• Lead pre‑shift briefings, communicate operational priorities, and ensure compliance with all dive safety standards, operational procedures, and emergency response protocols.
• Document operational, safety, and personnel issues and communicate recommendations for process improvements to management.
• Act as a primary point of contact for after‑hours operational decisions and escape significant personnel, safety, or animal‑related concerns to management as appropriate.
• Primary resource of technical information for the department.
• Order and maintain the proper stock of materials to ensure smooth operation of the department.
• Maintain and provide support to the Manager/Director for budget control.
• Maintain and approve daily timesheets and weekly schedules of all ambassadors within the department.
• Assist with hiring, onboarding, training, mentoring, and maintaining the qualifications of new divers and dive support personnel.
• Assist and maintain open communication with other departments.
• Perform other departmental ad hoc duties as instructed by management.

What it takes to succeed:

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent.
• Must have at least 5 years’ experience as a working diver in an aquatic life support facility or other water treatment facility.
• Must have a minimum 2 years’ of leadership experience in Water Quality or similar Maintenance Shop.
• Must have strong knowledge of fluid hydraulics and advanced water treatment processes.
• Must be SCUBA certified and be able to pass a pre‑employment dive physical.
• Must be able to complete provided CPR training/certification.
• Must have excellent written and verbal communication skills.
• Must be able to swim and work in/around water.
• Must be able to stand for long periods of time.
• Must be able to lift, push/pull 80 pounds.
• Must be able to bend, reach, twist, and turn with complete flexibility.
• Must be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts.
• Possession of or ability to obtain a valid driver’s license required within 3 months.

Desired Qualifications

• Possession of advanced SCUBA or commercial diving certifications preferred.
• Experience with risk management and safety monitoring preferred.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care
• Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.