Trainer, Park Operations

SeaWorld Parks & Entertainment; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free park admission

Discounts for family & friends

Park discounts on food & merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is seeking enthusiastic ambassadors to join our team. You will lead and facilitate department training, ensure records compliance, and conduct ambassador audits while maintaining high standards of safety and guest service.

Join a dynamic environment where you coach teams, communicate effectively with leadership, and support park operations to deliver memorable guest experiences year-round.

Qualifications

• Excellent verbal and written communication; comfortable addressing groups of any size.
• Ability to train and coach ambassadors; conduct audits and recordkeeping.
• Collaborate with leadership to plan progress, performance, and training needs.
• Commitment to safety, grooming standards, and professional guest service.

Responsibilities

• Conduct department training, including in-classroom and on-the-job training.
• Ensure completion of training materials and ambassador/department records.
• Conduct and maintain ambassador audits for progress and compliance.
• Coordinate with leadership on progress and training needs.

Skills

Verbal & written communication

Public speaking

Team leadership

Customer service

Multitasking

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

• Conduct necessary department training, to include the facilitation of in-classroom training, area training and specific job required training.
• Ensure completion of training materials and paperwork for ambassador and department records.
• Conduct and maintain ambassador audits for ambassador and department records.
• Communicate with leadership regarding ambassador’s progress, performance and identify additional training needs.
• Provide ongoing coaching and retraining opportunities to ambassadors and support team members through positive reinforcement.
• Assist operations throughout the park as needed. This includes support of operational integrity by maintaining a high level of quality and cleanliness.
• Works as part of a team that seeks to increase productivity, all while exercising safe work habits and providing excellent guest service.
• Consistently demonstrates courteous and professional behavior. Adheres to grooming standards in all work aspects with all ambassadors and guests.

What It Takes To Succeed

• Exhibit effective verbal and written communication skills; speak comfortably in front of both large and small groups; respond effectively to individual and group questions.
• Able to create and maintain a cooperative team environment, to establish positive behaviors and actions of ambassadors.
• Work effectively within a diverse work environment to meet and exceed guest and ambassador expectations.
• Organize resources, establish priorities, and monitor multiple projects and assignments; results oriented
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Must be willing to work as part of a team as well as work independently with little or no supervision.
• Must be able to complete all required trainings and certifications within area discipline.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Must be willing to comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint, familiar with standard computer software programs, i.e., MS Office, Outlook, and Windows.

Education And Special Skills

• High School Diploma or Equivalent
• Minimum of six (6) months department experience required.
• Leadership experience a plus.
• Previous training, teaching, and/or presenting experience a plus.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.