Customer Support Lead — Flexible Schedule & Flight Perks

Southwest Airlines; Olympia (WA); On-site; USD 60,500 - 66,700; Full time

Benefits offered by this job

401(k) match

Job summary

Southwest Airlines in Olympia, USA seeks a Customer Support Team Leader (CS&S) to supervise daily CS&S operations, including staffing, scheduling and coaching for team members.

The role requires a high school diploma or GED with higher education preferred, and a flexible schedule including nights, weekends, and holidays. Applicants must be authorized to work in the U.S. without sponsorship and will benefit from strong communication and leadership skills.

Qualifications

• High school diploma or GED is required; higher education is preferred.
• U.S. citizenship or lawful authorization to work in the U.S. without sponsorship.
• Flexibility for nights, weekends, and holidays.

Responsibilities

• Lead the daily operations of the CS&S team, managing staffing, scheduling, and administrative responsibilities.
• Provide direct assistance and coaching to operations buddies and customer service representatives.
• Foster a culture of trust, teamwork, and continuous improvement within the team.
• Collaborate with Operations Leaders and Central Staffing teams to address questions, troubleshoot, and implement process or tool improvements.
• Lead meetings and deliver presentations to cross-functional groups using appropriate tools.
• Maintain confidentiality of sensitive personal and proprietary information.
• Perform additional duties as directed by leadership.

Skills

People management

Team leadership

Office software

Communication

Analytical skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Southwest Airlines in Olympia, USA seeks a Customer Support Team Leader (CS&S) to supervise daily CS&S operations, including staffing, scheduling and coaching for team members.

The role requires a high school diploma or GED with higher education preferred, and a flexible schedule including nights, weekends, and holidays. Applicants must be authorized to work in the U.S. without sponsorship and will benefit from strong communication and leadership skills.