Airport Operations Lead — Customer Service Supervisor

swa; Memphis (TN); Vor Ort; USD 50.000 - 52.000; Vollzeit

Benefits dieser Stelle

Fly for free for you and eligible depd

Retirement Savings Plan with 9.3% 401k

3% STI bonus

Profit-sharing potential

Competitive health insurance

Health plan options from day one

Zusammenfassung

Southwest Airlines is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, on-time service and high customer satisfaction. You will monitor schedules, trainings, and daily reports, and communicate updates to the team.

The role emphasizes leadership, problem solving, and the coordination of multi-department efforts to maintain station performance and customer delight.

Aufgaben

• Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
• Respond to and resolve Customer questions, requests, or complaints
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
• Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
• Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
• Work with staff planning to build bids that are in line with department's hourly goals.
• Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
• Assure proper administration of labor contracts or agreements, emph

Jobbeschreibung

Southwest Airlines is seeking a Supervisor Customer Service to lead and support Customer Service Agents, Operations Agents, and Skycaps, ensuring safe, on-time service and high customer satisfaction. You will monitor schedules, trainings, and daily reports, and communicate updates to the team.

The role emphasizes leadership, problem solving, and the coordination of multi-department efforts to maintain station performance and customer delight.