Assistant Supervisor

SeaWorld Entertainment; Orlando (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading entertainment company as a seasonal team member at a water park. You'll ensure guests have memorable experiences by providing excellent service and supervising food preparation. Ideal for those who thrive in a fast-paced environment and enjoy working outdoors.

Benefits

FREE park admission

Discounts on tickets and passes for family and friends

Park discounts on food, merchandise, etc.

Scholarship opportunities

Exclusive employee events and giveaways

Qualifications

• 1-3 months of related experience or equivalent education.
• Strong written and verbal communication skills.

Responsibilities

• Deliver superior guest service and satisfaction.
• Supervise and train ambassadors.
• Prepare and serve food to park guests.

Skills

Communication

Team Leadership

Customer Service

Education

ServSafe Certification

Job description

SEASONAL POSITION

Ready to dive into an exciting, one-of-a-kind opportunity? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive, and hard-working, we'd love to have you join our team!

What you get to do:

You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. Responsibilities include:

1. Providing and leading the team to deliver superior guest service.
2. Motivating and energizing ambassadors regularly.
3. Opening and closing facilities according to established procedures.
4. Providing menu and park information to guests.
5. Monitoring equipment and reporting issues.
6. Ensuring meal and rest periods are provided to ambassadors as per company policy.
7. Setting up and monitoring queue lines.
8. Recording money recaps and completing station task lists.
9. Ensuring food presentation and portioning meet standards.
10. Monitoring food and equipment temperatures in accordance with HACCP plan and taking appropriate actions.
11. Supervising and training ambassadors.
12. Authorizing ambassador over-rings.
13. Monitoring food waste and educating ambassadors on waste procedures.
14. Carrying out supervisory responsibilities including training, planning, assigning work, performance assessment, rewarding, disciplining, addressing complaints, and resolving problems.
15. Representing the park enthusiastically with a positive attitude and high energy.
16. Preparing and serving food to park guests.
17. Cleaning facilities, operating kitchen equipment and cash registers, and assisting with training and supervision.
18. Responding to guest needs to ensure excellent service.
19. Performing other duties as assigned and assisting other park areas as needed.

What it takes to succeed:

• One to three months of related experience or equivalent education and experience.
• Successfully passing the ServSafe exam prior to starting.
• Passing alcohol training upon selection.
• Passing Food Handlers test and maintaining a valid Food Handlers card.
• Strong written and verbal communication skills.
• Ability to frequently lift/move up to 50 pounds with or without accommodation.
• Ability to stand for prolonged periods.
• Ability to use hands and fingers, reach, handle, feel, stoop, crawl, or kneel regularly.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to work indoors and outdoors in various weather conditions.

The perks of the position include:

• FREE park admission
• Discounts on tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability, or covered veteran status.