Assistant Store Manager — Retail Operations & Service

R301US Hibbett Retail, Inc.; Freeport (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Hibbett I City Gear in Freeport, Illinois is seeking an Assistant Manager to support the Store Manager in daily operations and to lead staff during peak periods. The role requires knowledge of store departments and a focus on outstanding customer service.

The successful candidate will supervise in the manager's absence, assist with hiring/training, and help drive inventory control and profitability across all departments.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without prompting.
• Strong attention to detail with the ability to handle multiple tasks.
• Team-player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist with personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department's responsibilities and standards.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager responsibilities.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Freeport, Illinois is seeking an Assistant Manager to support the Store Manager in daily operations and to lead staff during peak periods. The role requires knowledge of store departments and a focus on outstanding customer service.

The successful candidate will supervise in the manager's absence, assist with hiring/training, and help drive inventory control and profitability across all departments.