Retail Assistant Manager: Lead Store Ops & Service

R301US Hibbett Retail, Inc.; Quincy (IL); On-site; USD 26,000 - 29,000; Full time

Job summary

Hibbett I City Gear in Quincy, Illinois, is hiring an Assistant Manager to aid the Store Manager in daily operations and administration. The role covers selling, restocking, merchandising, ordering, and scheduling while maintaining exceptional customer service.

The successful candidate will be knowledgeable about each product area, supervise in the Store Manager's absence, and participate in recruiting, training, and evaluating staff, aiming to keep profitability and service standards high.

Qualifications

• Experience in retail, preferably footwear/athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Able to assist in managing a team and meet goals and profits.
• Self-starter with initiative for important tasks.
• Strong attention to detail and multi-tasking ability.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume store responsibilities in the Store Manager's absence.
• Oversee personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to meet department responsibilities and standards.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold all company policies and procedures in manuals and memos.
• Protect assets and financial information; alert management to fraud risks.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Fast-paced environment

Attention to detail

Self-starter

Job description

Hibbett I City Gear in Quincy, Illinois, is hiring an Assistant Manager to aid the Store Manager in daily operations and administration. The role covers selling, restocking, merchandising, ordering, and scheduling while maintaining exceptional customer service.

The successful candidate will be knowledgeable about each product area, supervise in the Store Manager's absence, and participate in recruiting, training, and evaluating staff, aiming to keep profitability and service standards high.