Retail Assistant Manager: Customer Service & Store Ops

R301US Hibbett Retail, Inc.; Granite City (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Hibbett I City Gear in Granite City, IL is seeking an Assistant Manager to support store operations and customer service excellence. You will assist in selling, merchandising, ordering, and scheduling, and step into supervisory duties when the Store Manager is absent.

The role requires 1-3 years in retail customer service, strong communication, and a team-focused mindset to drive store profitability and guest satisfaction.

Qualifications

• Retail experience in footwear and apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with initiative and attention to detail.

Responsibilities

• Assist Store Manager with selling, restocking, merchandising, ordering and scheduling.
• In absence of Store Manager, assume supervisory responsibilities.
• Provide guidance to employees and customers in all departments.
• Ensure inventory movement and customer trends are communicated to management.
• Deliver extraordinary customer service and promote services and merchandise.

Skills

Customer service

Interpersonal communication

Team collaboration

Attention to detail

Multi-tasking

Job description

Hibbett I City Gear in Granite City, IL is seeking an Assistant Manager to support store operations and customer service excellence. You will assist in selling, merchandising, ordering, and scheduling, and step into supervisory duties when the Store Manager is absent.

The role requires 1-3 years in retail customer service, strong communication, and a team-focused mindset to drive store profitability and guest satisfaction.