Assistant Store Manager — People-First Retail Leader

Carter's Retail Inc.; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Education program: GED/degree tuition‑

Paid time off

Parental leave

Adoption assistance

Charitable matching gifts

Professional development

Job summary

Carter's Retail Inc. in Orlando is hiring an Assistant Store Manager to lead a welcoming team, boost sales, and deliver exceptional service to families. You’ll supervise daily store operations and mentor staff to meet KPIs while upholding brand standards.

You will participate in recruiting, training, and development, ensuring smooth execution of merchandising and promotions. This role requires strong communication and a customer-first mindset.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong customer service and communication skills.
• Ability to lead and coach a team to achieve KPIs.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer service

Communication

Retail management

MS Office

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's Retail Inc. in Orlando is hiring an Assistant Store Manager to lead a welcoming team, boost sales, and deliver exceptional service to families. You’ll supervise daily store operations and mentor staff to meet KPIs while upholding brand standards.

You will participate in recruiting, training, and development, ensuring smooth execution of merchandising and promotions. This role requires strong communication and a customer-first mindset.