Store Leader: Growth, Coaching & Guest Experience

Carters Inc.; Orlando (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

30% product discount

GED/degree tuition-free program

Paid time off

Holidays and parental leave

Adoption assistance

Employee development programs

Job summary

Carter’s Inc. is seeking a Store Manager in Orlando to lead a dynamic team and deliver exceptional customer experiences for families. You will mentor staff, drive sales, and uphold Carter’s brand standards in a fast-paced retail setting.

You’ll build a positive and inclusive environment, manage daily operations, analyze KPIs, and coach associates to reach their potential. The role emphasizes scheduling, training, and service excellence across omnichannel touchpoints.

Qualifications

• Strong leadership and team coaching skills.
• Excellent verbal and written communication abilities.
• Ability to develop and implement succession plans.
• Customer-focused approach with strong selling skills.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Execute Company’s direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze KPIs and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Communication

People management

Customer service

Retail experience

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking a Store Manager in Orlando to lead a dynamic team and deliver exceptional customer experiences for families. You will mentor staff, drive sales, and uphold Carter’s brand standards in a fast-paced retail setting.

You’ll build a positive and inclusive environment, manage daily operations, analyze KPIs, and coach associates to reach their potential. The role emphasizes scheduling, training, and service excellence across omnichannel touchpoints.