Assistant Store Manager — One Team Leader (Sales & Tech)

Acosta, Inc.; Oak Brook (IL); On-site; USD 81,000 - 86,000; Full time

Job summary

Acosta Group is seeking a high-impact ASM, Service & Experience to unify the Sales floor and Technical Service into a single customer journey. This role leads Team Lead, Sales and Team Lead, Tech to ensure every customer receives a holistic solution from purchase to long-term maintenance.

The position focuses on profitability, hardware margins, and labor efficiency, with emphasis on coaching, real-time scheduling, and cross-functional collaboration across FOH.

Qualifications

• 4+ years of retail management experience (consumer electronics preferred).
• Strong technical literacy with an understanding of repair workflows and software ecosystems.
• Proven ability to manage complex operational and labor efficiency models.
• Excellent coaching skills with experience leading multi-disciplinary teams.

Responsibilities

• Integrated leadership: Consolidate Sales and Service operations to create a One Team culture and manage the total FOH P&L.
• Drive key metrics including NPS (Sales & Repair), Pixel Conversion, and Sales Per Labor Hour (SPLH).
• Implement the GoogleStoreRetail staffing model to maintain a Sales Cost Health (SCH) while optimizing overall store labor.
• Coach and mentor specialized Team Leads and associates to maintain high technical standards in repair while fostering a solution sales environment.
• Utilize real-time traffic demand data to optimize staff schedules during peak periods without overspending on labor.
• Perform essential functions on the floor as a Floor Leader, assisting with complex customer interactions.

Skills

Retail management experience

Technical literacy

Operational efficiency models

Coaching skills

Job description

Acosta Group is seeking a high-impact ASM, Service & Experience to unify the Sales floor and Technical Service into a single customer journey. This role leads Team Lead, Sales and Team Lead, Tech to ensure every customer receives a holistic solution from purchase to long-term maintenance.

The position focuses on profitability, hardware margins, and labor efficiency, with emphasis on coaching, real-time scheduling, and cross-functional collaboration across FOH.