Assistant Store Manager: Leasing & Customer Growth Lead

Acima LLC.; Latham (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Great Benefits

Medical, Dental, Vision insurance

401(k) Savings Plan w-company match

Paid Time Off

Weekly Pay

Discounts from Acima partners

Job summary

Acima LLC is seeking an Assistant Store Manager to support the Store Manager in account management, sales activities, and delivering excellent customer service at a retail partner location.

The role pays hourly with the possibility of bonuses or incentives based on performance; must be able to work evenings and weekends as part of a full-time schedule. Strong communication and teamwork are essential for success in this leasing-focused environment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance.

Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk ins).
• Listening, identifying, and fulfilling all customer needs in a timely manner.
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process.
• Closing the sales cycle by converting applications that include in-store and web orders.
• Working as a cooperative team member with Acima partner stores in all operations aspects.
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance.
• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Open process.
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.

Skills

Communication

Interpersonal skills

Time-management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Acima LLC is seeking an Assistant Store Manager to support the Store Manager in account management, sales activities, and delivering excellent customer service at a retail partner location.

The role pays hourly with the possibility of bonuses or incentives based on performance; must be able to work evenings and weekends as part of a full-time schedule. Strong communication and teamwork are essential for success in this leasing-focused environment.