Assistant Store Manager: Lead Team & Store Excellence

Sally Beauty Holdings, Inc.; Wilmington (DE); On-site; USD 21,000 - 24,000; Full time

Job summary

Sally Beauty is seeking an Assistant Manager to lead store teams and deliver outstanding customer experiences in a fast‑paced retail setting. You will support the Store Manager, drive sales, and ensure brand standards while coaching staff and managing daily operations.

The role emphasizes supervision, hiring support, and effective communication. Prior retail management experience is preferred, with a focus on customer service, scheduling, and loss prevention.

Qualifications

• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team to meet business objectives.

Responsibilities

• 30% Brand: supervise and plan associates' daily activities to deliver exceptional client experiences and maximize sales.
• 30% People: train and develop teams, recruit when needed, coach in performance and behavior.
• 30% Operations: ensure execution of company processes and omni-channel fulfillment.
• Store opening/closing, payroll hours and scheduling aligned with business needs.
• 10% Safety/Loss Prevention: maintain safe environments and protect company assets.

Skills

Retail sales

Customer service

Leadership

Education

High School Diploma or equivalent

Job description

Sally Beauty is seeking an Assistant Manager to lead store teams and deliver outstanding customer experiences in a fast‑paced retail setting. You will support the Store Manager, drive sales, and ensure brand standards while coaching staff and managing daily operations.

The role emphasizes supervision, hiring support, and effective communication. Prior retail management experience is preferred, with a focus on customer service, scheduling, and loss prevention.