Assistant Store Manager: Lead Team & Elevate Experience

The North Face; Buffalo (NY); On-site; USD 61,992,000 - 95,054,400; Full time

Job summary

The North Face is seeking an Assistant Store Manager in Buffalo, NY to lead a dynamic team and drive a best-in-class customer experience. You will partner with the Store Manager to maximize profitability through excellent engagement, merchandising, and store operations.

You will coach staff, ensure brand standards, and develop the team to meet financial and operational goals while promoting a culture of inclusion and accountability.

Qualifications

• 3 or more years of store leadership experience in a fast-paced, highly engaging retail environment.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Effective communication skills, including both written and verbal.
• Proven ability to meet and exceed sales results.
• Proven ability to meet business goals by driving results through store team.
• Excellent decision-making ability in a fast-paced environment.
• Detail orientated and excellent organization skills.
• Proficient computer skills including word processing, spreadsheets, and software programs.
• Proven ability in leading the delivery of a high level of customer service in a retail environment.

Responsibilities

• Coach and develop staff to exceed individual and store productivity goals.
• Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
• Supervise floor coverage and activities, including opening and closing the store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Foster an environment of development and accountability.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reports.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies, ensure merchandise on the selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

Skills

Store leadership

Customer engagement

Communication

Sales results

Decision making

Organization

Computer skills

Education

Associate Degree (AA) or equivalent

Job description

The North Face is seeking an Assistant Store Manager in Buffalo, NY to lead a dynamic team and drive a best-in-class customer experience. You will partner with the Store Manager to maximize profitability through excellent engagement, merchandising, and store operations.

You will coach staff, ensure brand standards, and develop the team to meet financial and operational goals while promoting a culture of inclusion and accountability.