Assistant Store Manager - Lead Team & Customer Experience

Lids; Spokane (WA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Generous employee discount

Career development opportunities and专业

Collaborative, innovative, team‑or‑orï

Job summary

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, drive sales, and enhance customer experiences in Spokane. You will oversee team performance, training, and adherence to brand standards, while ensuring store goals and inventory control are met.

The role emphasizes people development, operating efficiency, and a strong focus on delivering exceptional service to fans and customers. Join a team that blends sports culture with retail excellence.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Lead, execute and assist Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers.

Skills

Sales results

Interpersonal skills

Verbal communication

Autonomy

Job description

Lids Sports Group is seeking an Assistant Store Manager to lead daily store operations, drive sales, and enhance customer experiences in Spokane. You will oversee team performance, training, and adherence to brand standards, while ensuring store goals and inventory control are met.

The role emphasizes people development, operating efficiency, and a strong focus on delivering exceptional service to fans and customers. Join a team that blends sports culture with retail excellence.