Assistant Store Manager - Lead Team & Customer Experience

Lids; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee discount

Education courses

Career development

Early wage access

Bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager in Phoenix to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will manage scheduling, training, and performance, ensuring adherence to policies and brand standards while maintaining inventory accuracy and a engaging work environment.

The role emphasizes hands-on leadership, accountability for store performance, and collaboration with store leadership to achieve goals and deliver top-tier service.

Qualifications

• Proven ability to drive sales while minimizing loss.
• Strong interpersonal skills for customer and team interactions.
• Ability to work independently and manage duties with minimal supervision.

Responsibilities

• Act as Manager on duty for scheduling issues and customer escalations.
• Lead and develop store associates through training programs and goal setting.
• Recruit and train store personnel and ensure compliance with policies.
• Drive selling strategy to meet KPIs and deliver exceptional customer service.
• Maintain cash handling accuracy and daily till reconciliation.
• Oversee inventory management, VM, pricing changes, and product counts.
• Open and close the store following standard procedures.

Skills

Sales results

Interpersonal skills

Independent work

Customer service

Job description

Lids Sports Group is seeking an Assistant Store Manager in Phoenix to lead daily store operations, drive sales, and deliver exceptional customer experiences. You will manage scheduling, training, and performance, ensuring adherence to policies and brand standards while maintaining inventory accuracy and a engaging work environment.

The role emphasizes hands-on leadership, accountability for store performance, and collaboration with store leadership to achieve goals and deliver top-tier service.