Assistant Store Manager: Lead Team & Customer Experience

Pop Mart; Iowa (LA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART in Des Moines, IA is seeking a Retail Assistant Store Manager to lead a dynamic team and deliver exceptional customer experiences while supporting day-to-day store operations. You will partner with the Store Manager to drive sales, manage inventory and merchandising, and act as Manager on Duty as needed, ensuring the brand's premium experience for collectors and first-time visitors.

The role requires at least 2 years of retail leadership, strong coaching and communication skills, and a

Qualifications

• Minimum 2+ years retail leadership in a supervisory role.
• Proven ability to lead, coach, and develop high-performing teams.
• Strong understanding of retail operations, customer experience, and metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, or pop culture.
• Strong leadership, communication, and interpersonal skills.
• Able to analyze metrics and drive results with action plans.
• Excellent organizational skills and prioritization.
• Independent worker who makes sound business decisions.
• Must be at least 18 years of age.

Responsibilities

• Lead and coach a high-performing retail team.
• Drive sales goals, KPIs, and optimize store performance.
• Oversee opening/closing, cash handling, and loss prevention.
• Ensure POP MART brand standards in merchandising and customer experience.

Skills

Retail leadership

Coaching

Customer experience

Communication

Interpersonal skills

Analytics

Organization

Decision making

Adaptability

18+ age requirement

Education

High School Diploma or equivalent

Job description

POP MART in Des Moines, IA is seeking a Retail Assistant Store Manager to lead a dynamic team and deliver exceptional customer experiences while supporting day-to-day store operations. You will partner with the Store Manager to drive sales, manage inventory and merchandising, and act as Manager on Duty as needed, ensuring the brand's premium experience for collectors and first-time visitors.

The role requires at least 2 years of retail leadership, strong coaching and communication skills, and a