Assistant Store Manager — Lead Sales & Guest Experience

Deckers Brands; Northern (KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Discounts

Perks

Global contests

Growth and development opportunities

Job summary

The Assistant Store Manager at HOKA, a Deckers Brands brand, partners with the Store Manager to drive business results and customer experience in our flagship retail environment. You will lead teams, uphold brand standards, and manage daily operations to ensure exceptional service.

We seek 2–4 years of retail leadership, strong communication, and the ability to multi-task in a fast-paced setting. Deckers Brands offers competitive pay, growth opportunities, and a commitment to an inclusive

Qualifications

• Two to four years minimum retail store management experience preferred.
• Excellent communication skills and ability to convey the Brand Vision and Mission to your team and customers.
• Excellent organizational skills and ability to coordinate people, resources, and services in order to address business goals and needs.
• Fantastic problem-solving skills and ability to work through challenges.

Responsibilities

• Drive and own key store goals including sales, conversion, NPS, and customer capture.
• Set targets and motivate team members to achieve goals within each shift.
• Ensure operational excellence and prioritize programs that enhance the customer journey.
• Oversee day-to-day operations: training, visual merchandising, opening/closing, securing assets, planning labor schedule, inventory and cash controls.
• Serve as the Manager on Duty in the Store Manager's absence.
• Assist in recruiting, hiring, and training team members who drive Brand awareness and service.
• Maintain an optimistic and energetic attitude and invite customers into the HOKA community through exceptional service.

Skills

Retail store management

Communication skills

Organizational skills

Problem-solving

Multi-tasking

Team leadership

Job description

The Assistant Store Manager at HOKA, a Deckers Brands brand, partners with the Store Manager to drive business results and customer experience in our flagship retail environment. You will lead teams, uphold brand standards, and manage daily operations to ensure exceptional service.

We seek 2–4 years of retail leadership, strong communication, and the ability to multi-task in a fast-paced setting. Deckers Brands offers competitive pay, growth opportunities, and a commitment to an inclusive