Assistant Store Manager — Lead Retail Team

O'Reilly Auto Parts; Emmett (ID); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from:

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations, including leading the team in serving customers in Emmett, Idaho.

This role requires coaching, mentoring, hiring participation, and ensuring smooth day-to-day store operations with a focus on service excellence and productivity. Bilingual candidates are encouraged to apply and there are opportunities for growth within the company.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification are required.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team executes service programs.
• Work with the store manager to ensure adequate staffing during peak hours (lunch, late afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training.
• Assist in hiring by recruiting, scheduling and interviewing, evaluating candidates, and selecting qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure buy online/ship to store, hub and transfers, and DC add orders are processed timely and customers are contacted on shipment arrivals as needed.
• Utilize outside purchase order ledger to handle special orders and outside purchases efficiently.
• Ensure returns and exchanges are processed efficiently, refunds issued correctly, and returns staged properly.
• Ensure all merchandise including core charges and warranties are invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure team members adhere to schedule and clock in/out procedures.
• Perform store opening/closing duties, day end procedures, money handling and security checks.
• Assist in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales training

Assistant Manager Certification

RSS certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations, including leading the team in serving customers in Emmett, Idaho.

This role requires coaching, mentoring, hiring participation, and ensuring smooth day-to-day store operations with a focus on service excellence and productivity. Bilingual candidates are encouraged to apply and there are opportunities for growth within the company.