Assistant Store Manager - Lead People, Service & Operations

Crosby’s Stores; New York, Northern (NY, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K

Paid Time Off

Leadership Paid Training Program

Career growth opportunities

Company Discounts

Fuel Discounts

Tuition Reimbursement

Employee Assistance Program

Job summary

Crosby’s Stores in New York seeks an Assistant Store Manager to help lead daily store operations, support the Team Leader, and deliver exceptional customer service in a clean, welcoming environment.

You will supervise team members, maintain high standards, drive sales, ensure compliance, and participate in training, scheduling, payroll review, and inventory control to keep the store profitable.

Qualifications

• Customer service-focused approach to creating a positive guest experience.
• Experience supervising or leading teams in a retail or food-service environment.
• Experience with cash handling, shift reports, and vendor check-ins.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following Crosby’s quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits, review timekeeping and payroll processing.
• Report discrepancies and maintain accurate records.
• Help maintain a safe and secure store environment.
• Follow opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Skills

Customer service

Team leadership

Upselling

Cash handling

Scheduling

Vendor coordination

Food safety

Education

High School Diploma or equivalent

Tools

POS systems

Lottery

Job description

Crosby’s Stores in New York seeks an Assistant Store Manager to help lead daily store operations, support the Team Leader, and deliver exceptional customer service in a clean, welcoming environment.

You will supervise team members, maintain high standards, drive sales, ensure compliance, and participate in training, scheduling, payroll review, and inventory control to keep the store profitable.