Assistant Store Manager: Lead People, Ops & Growth

Sally Beauty; Skokie (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Sally Beauty in Skokie, IL is seeking an Assistant Manager to support the Store Manager in leading store operations, hiring and developing staff, and ensuring exceptional customer experiences. The role focuses on achieving KPIs and maintaining brand standards across Brand, People and Operations responsibilities.

The candidate will assist with scheduling, training, and implementing company procedures, while promoting a diverse and inclusive team environment and delivering strong sales performance.

Qualifications

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Can effectively communicate with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Responsibilities

• Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards.
• Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability.
• Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.
• 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• 30% People: Engages, trains and develops their teams to achieve positive results.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement.
• Store Managers effectively manages inventory through ordering and shipment processing.
• 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.

Skills

Effective communication

Leadership

Scheduling availability

Education

High School Diploma or equivalent

Job description

Sally Beauty in Skokie, IL is seeking an Assistant Manager to support the Store Manager in leading store operations, hiring and developing staff, and ensuring exceptional customer experiences. The role focuses on achieving KPIs and maintaining brand standards across Brand, People and Operations responsibilities.

The candidate will assist with scheduling, training, and implementing company procedures, while promoting a diverse and inclusive team environment and delivering strong sales performance.